Terms and conditions
TERMS OF PAYMENT
All bookings made online through TripGuide website, require a full payment at the time of booking. All our prices are charged in euros.
We reserve the right to increase prices already quoted or published without notice in the event of a currency fluctuation, government taxes, or any other cost increase that are beyond the control of TripGuide.
PLEASE BRING YOUR VOUCHER
After your booking is confirmed, you will receive an email with the details of your booking and services purchased (as PDF document). Please print this document and keep it with you as this will be your proof of payment and a voucher during your visit in Iceland.
Please check all details on your confirmation carefully to ensure they are exactly as you requested. In the event of discrepancy, please let us know immediately by sending an email to [email protected] as it may not be possible to change your booking at a later stage.
COMPLAINTS
If, for any reason, you are not satisfied with the service provided by any of our associates, please bring this to the attention of the operator during your event as you can be assured that they share our values of customer service and are as committed as we are to provide excellent services. Please therefore give them the chance to respond to your complaint during your stay. If your complaint cannot be resolved locally, please contact us within 30 days of your departure, should you wish to pursue your complaint with TripGuide.
CANCELLATION – BY TRIPGUIDE OR ASSOCIATES
TripGuide and its associates reserve the right to cancel or alter tours, their content, routes, itineraries or timetables, should the necessity arise, based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the participant, however TripGuide and associates are committed in communicating any changes to scheduled activities at the earliest possible time. We do our upmost to find the best solution for any changes or cancellations in activities and may offer alternative tours or activities if possible. A full refund is offered when tours are cancelled by TripGuide or associates.
CANCELLATION – BY PARTICIPANT(S)
All cancellations must be made in writing and send by email to [email protected]
In order to cover expenses and costs that may occur by booking with us and in conformity with business practices within the Icelandic travel industry, TripGuide reserves the right to charge cancellation fees to participant(s) as follows:
DAY TRIPS & ACTIVITIES – INDIVIDUALS
The following cancellation charges may apply when a day trip or activity has been booked with TripGuide, based on time of cancellation:
More than 72 hours prior to arrival: 15%
Between 48 and 72 hours 50%
Less than 48 hours: 100%
DAY TRIPS & ACTIVITIES – GROUPS
The following cancellation charges may apply when a package tour has been booked, based on time of cancellation: ·
More than 60 days prior to arrival: 10%
Between 30 and 59 days 25%
Between 15 and 29 days: 50%
Between 8 and 14 days: 75%
Less than 7 days: 100%
In some cases cancellation policies can be more flexible when you are booking a tour with TripGuide that is operated by any of our associates. Therefore we highly recommend that you contact us by sending an email to [email protected] to check if singular tours offer a more flexible cancellation policy than stated above, in the unfortunate case that you need to cancel with short notice.
INSURANCE
TripGuide offers a wide range of day trips & activities in Iceland at various activity levels. Therefore, we urge all our customers to purchase adequate travel insurance before traveling to Iceland. Unfortunately, TripGuide cannot accept liability for any injury or cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. Please read your policy and take it with you on holiday. It is the participant’s responsibility to ensure that the insurance cover includes the type of activity purchased.
HEALTH AND SAFETY REQUIREMENTS
Our tours and activities on offer are at various difficulty levels and may carry an inherent risk of injury and possible death, which cannot be eliminated. Although we do our best to reduce risk to an acceptable level, accidents can always occur. When booking with TripGuide you agree to abide by instructions and decisions made by the tour guide(s) or operator regarding the safety of individuals and/or a group. All participants agree to receive medical treatment administered by the guide/operator or other team members in case of accidents or illnesses whilst evacuation plans are put into effect. Neither TripGuide, its staff nor our associates can be held responsible for any incidents or accidents occurring during its tours or activities. Some activities require at least an average level of fitness and good health. It is the participant’s responsibility to ensure that they obtain proper training and medical advice with regard to the planned activity.
PERSONAL BELONGINGS
Personal belongings are entirely at the own risk of the participant(s) and neither TripGuide nor associates hold any liability for possible loss or damage that can occur.
WEBSITE DISCLAIMER
All information on our website is subject to change. TripGuide reserves the right to alter, change or correct mistakes that may possibly appear on www.tripguide.is
TOURS & ACTIVITIES OPERATED BY OUR ASSOCIATES
TripGuide is a fully licenced booking office and tour operator and only works with fully licensed associates and tour operators who have been issued an operating license by the Icelandic Tourist Board.
When making payment after booking a tour or activity on our website www.tripguide.is you will receive confirmation by email with necessary information about the operator of the tour. When booked tours or activities are operated by any of our associates, participant(s) undertake the responsibility to read and familiarise themselves with the terms and conditions of the operator of the tour and accept them accordingly. If by any reason, not all of the terms of the operator are acceptable to participant, then please inform us at your earliest convenience, in any case no later than 24 hours after making the booking by sending an email to [email protected]
ENTERPRISE CAR RENTAL TERMS
Age Requirements
Mini, Economy, Compact and Intermediate cars as well as Standard Vans are available for renters 20 years old and older. Economy, Intermediate and Full-Size cars are available for renters 25 years old and older. Premium and Luxury SUVs and Full-Size Vans also are available for renters 25 years old and older.
One Way Rentals
Domestic one-ways are available for all locations within Iceland for consumer and tour bookings. A one-way drop-charge fee of 5,000 ISK, including VAT, is applicable for each one-way rental. There is no minimum length of rental to qualify for a one-way. One-way bookings must be made with 24 hours’ notice. One-way rentals are not allowed between islands and the mainland, or vice versa, or among islands. International one-way rentals are not allowed.
Additional Driver Policy
An additional charge of 2,800 ISK per rental, including VAT, will be charged for each additional authorized driver. Full rental conditions apply to all additional drivers.
Forms of payment
All major credit cards are accepted, including Visa, MasterCard and American Express, as well as vouchers. Debit cards and cash are not accepted. A valid international credit card is always required for deposit, which will be held on the card. All customers are required to place a deposit taken by credit card imprint. The deposit is based upon the full value of the fuel tank for the rented vehicle. Major credit cards are accepted for deposits on all rentals. At vehicle pickup, only a major credit card is accepted.
Cross Border Travel
Cross-border travel is not permitted.
Renter Requirements
The renter and each additional driver must be in possession and present a valid driving license that has been held for a minimum of one year on the day of rental. If renter’s national driving license is not printed in Roman Script (i.e. Arabic, Greek, Russian, Chinese, Japanese, etc.) an international driving permit (IDP) or international driving license (IDL) is required.